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Effective Date: July 2026

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These Terms and Conditions apply to services provided by HH Rehab Services ("HH Rehab Services", "I", "me" or "my") to individual clients, companies, case managers, insurers, solicitors and other organisations ("the Client" or "the Referrer").

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By booking an appointment or engaging HH Rehab Services, you agree to the following Terms and Conditions.

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1. Scope of Practice and Clinical Information

 

HH Rehab Services provides Occupational Therapy and rehabilitation services within my professional scope of practice, training, qualifications and clinical experience, in accordance with the standards and requirements of the Health and Care Professions Council (HCPC).

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Assessment and treatment will be provided based on the information available to me, the client's presentation and my professional clinical judgement.

 

The client and/or referring organisation is responsible for providing accurate and relevant information regarding the client's medical history, diagnosis, previous treatment, surgical history, current symptoms, medication and any other information that may be relevant to their assessment and treatment.

 

Where a client has undergone surgery or other significant medical intervention, relevant information regarding the procedure and any post-operative precautions, restrictions or clinical advice should be provided where reasonably available.

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I require sufficient relevant clinical information to enable me to carry out an appropriate assessment and provide safe and effective treatment. Where I do not have sufficient information to safely assess or treat a client, including where relevant information regarding previous surgery or medical intervention has not been provided, I may be unable to proceed with assessment or treatment.

 

In these circumstances, I may request further information from the client, referring organisation or relevant healthcare professional. Where sufficient information cannot be obtained, or where I consider that proceeding with assessment or treatment may present a risk to the client, I will discontinue or decline treatment and may recommend that the client seeks further

information, assessment or review from their relevant medical or surgical team.

 

HH Rehab Services will only provide assessment and treatment where I consider that it is safe, clinically appropriate and within my professional scope of practice.

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2. Fees and Payment

 

The current fees for services provided by HH Rehab Services are:

• 50-minute Occupational Therapy or rehabilitation appointment: £80

• 75-minute Occupational Therapy or rehabilitation appointment: £120

• Report writing: £120 per hour

• Urgent report writing required within 48 hours: £180 per hour

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The time required for report writing will be charged based on the actual time spent preparing the report.

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Additional services, including case discussions, liaison with other professionals, telephone consultations, additional administrative work or other work requested outside the agreed service, may be charged separately at the applicable hourly rate.

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All fees will be confirmed at the time of booking or prior to the commencement of services.

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Individual Clients

 

For individual clients, the full appointment fee must be paid at least 48 hours before the scheduled appointment in order to secure and confirm the booking, unless an alternative payment arrangement has been agreed in writing in advance.

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An appointment will not be considered confirmed or secured until payment has been received.

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Where payment has not been received at least 48 hours before the scheduled appointment, HH Rehab Services reserves the right to cancel or release the appointment and make the appointment available to another client.

 

Payment for individual appointments should be made using the payment method provided by HH Rehab Services at the time of booking.

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Companies, Case Managers, Insurers and Other Organisations

The requirement for payment 48 hours in advance does not apply to companies, case managers, insurers, solicitors or other organisations engaging HH Rehab Services under agreed invoicing arrangements.

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For these organisations, invoices are payable within 30 days of the date of the assessment, unless alternative payment terms have been agreed in writing in advance.

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3. Cancellation and Rearrangement by the Client

If an individual client needs to cancel or rearrange an appointment, at least 24 hours' notice must be provided.

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Where an appointment is cancelled or rearranged with less than 24 hours' notice, the full appointment fee will be charged.

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Where an appointment is missed without notice ("non-attendance"), the full appointment fee will be charged.

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The cancellation fee will not normally be refundable or transferable to another appointment.

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Exceptions may be considered at the discretion of HH Rehab Services in circumstances that are considered exceptional.

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For appointments arranged through a company, case manager, insurer, solicitor or other organisation, cancellation charges will be subject to any specific terms agreed in advance. Where no alternative cancellation terms have been agreed, at least 24 hours' notice is required, and the full appointment fee may be charged for cancellations made with less than 24 hours' notice or for non-attendance.

Where an appointment is cancelled with sufficient notice, HH Rehab Services will aim to offer a suitable alternative appointment where possible.

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4. Cancellation or Rearrangement by HH Rehab Services

 

In exceptional circumstances, it may be necessary for HH Rehab Services to cancel or rearrange an appointment.

I will provide as much notice as reasonably possible where I need to cancel an appointment and will aim to rebook the appointment at the earliest suitable opportunity.

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Where an appointment has been paid for in advance and HH Rehab Services is required to cancel the appointment, the client will be offered the choice of rearranging the appointment or receiving a refund of the appointment fee.

HH Rehab Services will not be liable for any indirect costs, losses or expenses incurred by the client or referring organisation as a result of an appointment being cancelled or rearranged.

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5. Clinical Assessment and Treatment

 

Assessment and treatment will be based on the information available at the time of the appointment, the client's presentation, relevant medical information and my professional clinical judgement.

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Treatment recommendations will be made based on my assessment and professional expertise. Where appropriate, I may recommend that the client seeks further assessment, investigation or treatment from another healthcare professional or specialist service.

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I reserve the right to decline, pause or discontinue treatment where I consider that:

• The client's needs fall outside my scope of practice.

• I do not have sufficient information to provide safe and appropriate treatment.

• The client's condition requires medical or specialist review.

• Treatment is not clinically appropriate or is no longer required.

• The client does not follow relevant clinical advice or safety recommendations.

• There is a significant change in the client's condition that requires further medical assessment.

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Where appropriate, I will communicate relevant concerns to the client and/or referring professional and recommend an appropriate onward referral.

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6. Client Responsibilities

 

Clients are expected to:

• Provide accurate and complete information relevant to their health and treatment.

• Inform HH Rehab Services of any changes in their medical condition, medication or circumstances.

• Provide relevant medical records and information where requested.

• Follow agreed safety advice and rehabilitation recommendations.

• Inform HH Rehab Services if they experience a significant deterioration or change in symptoms.

• Attend appointments at the agreed time and location.

• Provide at least 24 hours' notice if they need to cancel or rearrange an appointment.

Clients should not undertake exercises or rehabilitation activities that have been advised against by their medical or healthcare team.

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7. Limitations of Treatment

 

While HH Rehab Services will provide assessment and treatment with reasonable skill and care, rehabilitation outcomes cannot be guaranteed.

Recovery and progress can be affected by a number of factors, including the underlying medical condition, injury, surgery, individual healing, adherence to rehabilitation, general health and other circumstances outside the control of HH Rehab Services.

The provision of rehabilitation services does not guarantee a particular clinical outcome.

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8. Reports and Written Documentation

 

Where a written report is requested, the report will be prepared based on the information available to HH Rehab Services at the time of writing.

The client and/or commissioning organisation is responsible for ensuring that all relevant information required for the report has been provided.

 

Reports are intended for the agreed purpose and recipient. They should not be altered or relied upon for a purpose other than that for which they were prepared without prior agreement from HH Rehab Services.

 

Report writing is charged at £120 per hour.

 

Where a report is requested and required within 48 hours, the urgent report-writing rate of £180 per hour will apply.

 

Additional charges may apply for amendments, substantial revisions or additional work requested outside the original agreed service.

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9. Confidentiality and Information Sharing

 

HH Rehab Services will maintain the confidentiality of client information in accordance with applicable professional standards and data protection legislation.

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Information will only be shared with relevant individuals or organisations where appropriate and lawful, including where consent has been provided or where there is a legal or professional obligation to do so.

 

Where a client is referred or funded by a case manager, insurer, solicitor or other organisation, relevant information regarding the assessment, treatment and progress may be shared with the commissioning organisation where this has

been agreed and appropriate consent is in place.

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Further information about how HH Rehab Services collects, uses, stores and protects personal information is provided in the HH Rehab Services Privacy Notice, available on the HH Rehab Services website.

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10. Professional Boundaries

 

HH Rehab Services is committed to providing a professional, respectful and safe service.

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Clients and professionals working with HH Rehab Services are expected to communicate respectfully. HH Rehab Services reserves the right to discontinue services where behaviour is threatening, abusive, discriminatory or otherwise inappropriate.

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11. Complaints and Concerns

HH Rehab Services aims to provide a high-quality, professional service. If you have a concern or complaint regarding the service provided, please raise this with HH Rehab Services as soon as possible so that the matter can be considered and addressed appropriately.

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12. Changes to Terms and Conditions

HH Rehab Services reserves the right to update these Terms and Conditions from time to time. The version applicable to the client or commissioning organisation will be the version in place at the time the service is agreed, unless otherwise communicated.

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13. Acceptance of Terms

By booking an appointment or engaging HH Rehab Services, the client and/or commissioning organisation confirms that they have read and understood these Terms and Conditions and agree to comply with them.

 

HH Rehab Services
Helen Hyde
124 Liverpool Road, Cadishead M44 5AN
Email: helen@hhrehab.co.uk
Tel: 07753552035
Website: hhrehab.co.uk